Our Privacy Policy

At Movement Improvement Massage, your privacy isn’t just important—it’s paramount. We are unwavering in our commitment to safeguarding your personal information with the highest standards of confidentiality and security.

Information We Collect

To provide you with exceptional service, we collect:

• Personal Identification Details: Including your name, address, phone number, and email.
• Health and Medical History: Details pertinent to tailoring our massage therapy services to your specific needs.
• Appointment and Payment Records: Information related to your scheduled sessions and transaction history.

How We Use Your Information

Your information is utilized to:

• Deliver Personalized Services: Crafting massage therapy sessions that address your unique requirements.
• Maintain Accurate Records: Ensuring compliance with legal standards and delivering consistent care.
• Communicate Effectively: Providing appointment reminders, updates, and responding to your inquiries.

Protection of Your Information

We implement robust security measures to ensure your personal data remains confidential and protected against unauthorized access.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as required by law or with your explicit consent.

HIPAA Compliance

We comply fully with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) collected as part of our services is handled in strict compliance with HIPAA regulations. This includes safeguarding all medical records, health histories, and treatment information. You have the right to access your health records and request corrections to any inaccuracies.

Consent to Treatment and Data Collection

By receiving services from Movement Improvement Massage, you consent to the collection and use of your personal and health information as outlined in this policy.

Insurance and Billing Information

If you use insurance to pay for services:

• We collect and use your insurance information to verify benefits and process claims with your insurance provider.
• This information is shared only with authorized parties, such as insurance providers and third-party billing processors, to facilitate payment.

Third-Party Services

We use trusted third-party platforms to enhance our services, such as JaneApp for scheduling and electronic health records and Go High Level for customer relationship management. These platforms are compliant with industry regulations and adhere to strict privacy standards.

Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (e.g., Google Analytics, Facebook Pixel) to improve user experience and analyze website traffic. These tools may collect information about your device, browser, and browsing activities. You can adjust your browser settings to disable cookies if you prefer.

Data Retention Policy

We retain client records for seven years following the last appointment, as required by Oregon state law. After this period, your information is securely deleted.

Data Breach Notification

In the unlikely event of a data breach, we will notify affected clients promptly, as required by the Oregon Consumer Identity Theft Protection Act and other applicable laws. Notifications will include details about the breach and steps you can take to protect your information.

Compliance with State and Federal Laws

We are committed to complying with all applicable laws and regulations, including:

• HIPAA (Health Insurance Portability and Accountability Act)
• Oregon Consumer Identity Theft Protection Act
• California Consumer Privacy Act (CCPA) for California residents
• General Data Protection Regulation (GDPR) for international clients, where applicable.

These regulations ensure that you have the right to access, amend, and request the deletion of your personal data.

Your Rights

You have the right to:

• Access: Review the personal information we hold about you.
• Amend: Request corrections to any inaccuracies in your records.
• Withdraw Consent: Revoke consent for us to hold or process your information, understanding this may impact our ability to provide services.

Contact Us

For questions or concerns regarding your privacy, please contact us at:

Movement Improvement Massage
Eugene, Oregon
Phone: 541-514-4819
Email: [email protected]

Your trust is invaluable to us. We are dedicated to ensuring your personal information is handled with the utmost care and respect.